Refund Policy

1. General Policy

All services provided by Levaras are custom and project-specific. Once work has commenced, payments made are generally non-refundable. This is because resources — including design time, development hours, research, and project planning — are allocated to your project upon engagement.

2. Advance / Deposit Payment

An advance or deposit is required before any project work begins. This payment is non-refundable. It reserves your project slot in our schedule and covers initial strategy, planning, and design exploration. The deposit amount is specified in your project agreement.

3. Milestone Payments

Projects are typically billed in milestones (e.g., design approval, development completion, final delivery). Once a milestone has been delivered and approved — either explicitly or implicitly through continued engagement — the corresponding payment is non-refundable.

4. Eligible Refund Scenarios

A refund (partial or full) may be considered only under the following circumstances:

• Levaras fails to begin work within the agreed timeframe (beyond reasonable delays communicated in advance), and you choose to cancel the engagement before any work has started.
• You cancel before any work has commenced — i.e., the deposit was paid but no discovery, planning, or design work has been performed. In this case, a partial refund minus an administrative fee may be considered at our discretion.
• A duplicate payment was made in error — the duplicate amount will be refunded in full.

5. Client-Initiated Cancellations

If you choose to terminate the project after work has begun, you are responsible for payment covering all work completed up to the point of cancellation. Any unused portion of a milestone payment beyond completed work will not be automatically refunded but may be assessed on a case-by-case basis.

6. How to Request a Refund

To initiate a refund request, please contact us at shantanusingh1807@gmail.com with the following information:

• Your full name and company (if applicable)
• Project name or reference number
• Date of payment and amount paid
• Reason for refund request

We will respond to all refund requests within 5 business days.

7. Resolution Process

We always prefer to resolve disputes amicably. If you are dissatisfied with any aspect of our work or service, please reach out before requesting a refund — we will make every reasonable effort to address your concerns, revise deliverables within scope, or find a mutually agreeable solution. Approved refunds will be processed within 10 business days via the original payment method.

8. Changes to This Policy

Levaras reserves the right to update this Refund Policy at any time. The effective date at the top of this page reflects the most recent revision. Changes apply to engagements entered into after the revised policy is posted.

9. Contact Us

For questions about this Refund Policy: